When you purchase something from our site, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our site, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
With your permission, we may send you emails about our site, new products and other updates.
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
If you receive marketing emails from us, you may unsubscribe at any time by clicking the unsubscribe link included in the email or by contacting us through our Contact Us page. Please note that even if you unsubscribe from marketing emails, we may still send important order-related messages, such as order confirmations, shipping updates, or customer service responses.
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by using our contact us page.
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Conditions.
Our store is hosted on Warhead Inc. They provide us with the online website platform that allows us to sell our products and services to you.
Your data is stored through Warhead’s data storage, databases and the general Warhead application. They store your data on a secure server behind a firewall.
When you make a purchase, your payment information is processed through secure payment providers. Urban Paw Living does not directly store full credit card numbers on our website.
Payment providers may collect and process payment details needed to complete your transaction. These providers are responsible for handling payment information according to their own security and privacy policies, including applicable payment card security standards.
We may share your information with trusted third-party service providers only when needed to operate our store, process orders, complete payments, ship products, provide customer support, send order updates, improve our website, or comply with legal requirements.
These providers may include payment processors, website hosting providers, shipping and fulfillment partners, email or communication providers, analytics tools, and other services that help us operate Urban Paw Living.
Third-party providers are only given the information needed to perform their services. They may also have their own privacy policies that explain how they collect, use, and protect your information.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
"Cookies" are data files that are sometimes downloaded to your personal computer upon visiting our website which permits our server to identify your browser whenever you interact with the site.
We use cookies to recognize repeat visits to the site and to collect information about users' interactions. These cookies contain identification information that enables us to streamline many site features including the shopping and ordering experiences. You may set your browser software to reject cookies, but you may still be required to enter personal login information each time you access the website, and you may not be able to utilize certain website features. In some cases, you may not be able to access individual website sections or services if cookies are disabled.
Section 7 - Children’s Privacy
Urban Paw Living is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
By using this site, you confirm that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have given permission for your minor dependent to use this site.
Data Retention
We keep personal information only as long as necessary to fulfill orders, process payments, provide customer support, maintain business records, comply with legal obligations, resolve disputes, and operate our store.
When personal information is no longer needed, we will take reasonable steps to delete, limit, or securely maintain it according to our business and legal requirements.
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our site is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information you can fill out the form on our contact us page.
